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Tommy John Reviews

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Overall Rating

5.0
4 Reviews
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About Tommy John

Tommyjohn.com is a renowned online platform known for its comfortable underwear. The company prides itself on creating the most comfortable underwear on the planet. Their products are backed by a guarantee, promising the best pair you'll ever wear or it's free. They offer a variety of products for both men and women, including underwear, multipacks, undershirts, pajamas, and lounge wear. They have also introduced super soft Mother's Day arrivals to make Mom feel amazing. Their products are designed with smart design and fabrics, eliminating the need for adjustments and ensuring comfort. They also offer product care services to their customers. However, they assume no responsibility for the products, services, and content on third party websites.

Tommy John Coupon & Discount Codes

20% Off First Order for New Customers + Free Shipping on $75+

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20% off Your purchase + Free 2-Day Shipping On All Orders $100+

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20% Off Cool Cotton Crew Neck Stay-tucked Undershirts

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Tommy John Customer Reviews (4)

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James Carrier
James Carrier
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Feb 7, 2023
Estevan Souza
Estevan Souza
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Feb 7, 2023
Mateus Cardoso
Mateus Cardoso
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Feb 6, 2023
Janou Kemp
Janou Kemp
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Feb 5, 2023

Tommy John Customer’s Q&A

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Tommy John FAQs

FAQ

Tommyjohn.com Return Policy?

Tommy John offers Free Standard Shipping on orders totaling $75 or more within the US. For any unworn/unwashed products with all original tags and labels attached, customers can return them for a refund, or exchange for something of equal value within 30 days of receipt. However, all clearance products are marked as final sale and are not eligible for return.

FAQ

About Tommyjohn.com Payment Method?

Tommyjohn.com offers several payment methods. Customers can use various credit cards, including Visa, MasterCard, American Express, and Discover. PayPal is also an accepted payment option on the site. In addition to these, Tommyjohn.com provides a service called Installments by Afterpay. This service allows customers to make purchases and pay for them in four equal payments made every two weeks without any interest. At checkout, customers can choose Installments by Afterpay as their payment method. First-time customers will need to register with Afterpay and provide payment details, while returning customers simply log in to make their purchase. All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from their chosen payment method. If customers choose to make additional payments before their scheduled pay dates, they may do so through their Afterpay account. Please note that all items in the shopping bag must be eligible for Installments by Afterpay, and the bag value must be between $35 and $1000. Installments by Afterpay is only available to customers with a US billing address within the US and a US mobile phone number. Customers with international billing addresses will not be able to set up an account with Afterpay. If a customer fails to make a payment, they will be charged an $8 late payment fee, and an additional $8 fee if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order amount. Afterpay is not available on purchases of gift cards. If customers are purchasing gift cards along with Afterpay eligible products, they will need to place two separate orders. If customers have changed their mind, they can return their Afterpay purchase using the normal returns and exchange procedures. Afterpay will be notified of the return and will process the appropriate refunds. Please check that the return or exchange meets the Return policy. Afterpay orders are delivered as per the standard shipping timeframe after the order is completed online. There is a maximum order subtotal value of $1,000 to use Installments by Afterpay.

FAQ

About Tommyjohn.com Prices and Cost?

Tommy John is a popular clothing brand that offers a wide range of products for both men and women. The brand is known for its high-quality materials and comfortable fit. The underwear is made from proprietary materials designed for optimal performance and comfort, including Micro Modal Air, which is 3x softer and 50% more breathable than cotton. The price range for a pair of underwear is typically between $25 and $40. Customers also have the option to purchase in packs of 3 or 6, or opt for reduced price Mystery Packs. In addition to underwear, Tommy John also offers sleepwear, sportswear, and everyday wear. There is also a 25% discount on orders over $100. Despite the reasonable pricing, some customers have reported that the underwear may fall apart after a few washes. While the brand has multiple retail locations in the United States, availability in stores may be limited.

FAQ

About Tommyjohn.com Popular Products and Services?

Tommy John is a clothing brand based in NYC, offering a range of products for both women and men. Their offerings include reasonably priced underwear, sleeping garments, socks, sportswear, and everyday wear. The brand was created by a husband and wife team, Tom and Erin, who were determined to reinvent typical men’s garments to be more tailored and fashionable for everyday wear. They focus on creating premium, comfortable apparel that works with the movement of your body.

The brand has gained popularity since its initial release, with celebrities like comedian Kevin Hart promoting their products. One of the core values of the brand when creating clothing is the fabric. They use proprietary materials designed for optimal performance. Their fit is adaptable to real, moving humans, preventing issues like rolling, riding up, or bunching. They are also known for their function, as they constantly evolve their products.

Their underwear and clothing options are light, breathable, and absorb no moisture. They offer an extensive range of underwear and clothing options for both men and women. If a customer is not happy with the first purchase of Tommy John, it’s free! They have multiple retail locations in the United States. However, some customers have complained about the underwear falling apart after a few washes. While reasonably priced, Tommy John Underwear may still be more expensive than some other underwear options on the market.

In addition to underwear, Tommy John also offers loungewear. Their loungewear products are made of what the brand calls “Second Skin.” The material is ultra-soft, it doesn’t fade or pill, and it doesn’t stretch either. All of the pants lack tags. The brand makes a variety of different styles, from sleep pants to joggers to lounge sets. However, the material is pretty thin, and the brand notes that the pants are made “for bedroom to breakfast and between the sheets (not for the streets).”

They also run promotions on their website, such as 25% off orders $100+ with a promo code. However, this promotion does not apply to past purchases or final sale items. Free standard shipping is offered on orders $75+ within the US only.

FAQ

What are the key features of Tommy John underwear?

Tommy John underwear is known for its exceptional comfort and stylish design. The underwear is designed with high-quality fabrics and thoughtful designs for maximum comfort. Key features include a horizontal Quick Draw® fly for easy access and extra support, a non-roll waistband that stays in place without rolling or bunching, and stay-put legs designed to prevent riding up. The underwear is made with a proprietary blend of fabrics that are soft, breathable, and stretchy. It also offers exceptional breathability and moisture-wicking properties to keep you cool and dry. Tommy John also offers a no-hassle guarantee, promising to exchange or refund your money if you're not satisfied with your purchase. The brand offers a variety of styles to fit every preference, from the classic boxer brief to the shorter trunk and even to the longer legging for added support. Tommy John underwear prioritizes your comfort and confidence, making it a worthy investment for your wardrobe.

FAQ

How do I return a product to Tommy John?

To return a product to Tommy John, the product must be unworn with all tags and labels attached. Returns or exchanges must be made within 30 days of delivery for online orders or purchase for in-store orders. Products can be returned to a Tommy John store or by mail. A return or exchange request must be submitted. Upon delivery, the customer accepts sole responsibility for the orders. All items must be unworn, unwashed, and in original packaging. For any authorized return or exchange, Tommy John will cover the return shipping for packages being shipped from the lower 48 states using a carrier of their choosing. Once the items reach the Tommy John warehouse, the refund or exchange will be processed within 10 business days. Final sale items cannot be returned or exchanged. Gift cards are nonrefundable and cannot be exchanged or redeemed for cash. Tommy John can only process returns and exchanges for items purchased directly from them. If the product was purchased from another retailer, please contact them directly for a return or exchange. Unauthorized returns and worn garments will not be processed for refunds or exchanges. If Tommy John receives a worn garment or any other return that has not been authorized, the return/exchange will not be processed nor will the used garment or unauthorized return be returned to the customer.

FAQ

What is Tommy John's shipping policy?

Tommy John's shipping policy is as follows: Orders are shipped within two business days, except during U.S. federal holiday periods. After placing an order, a shipment notification email is sent, and tracking information appears on the mail carrier website within 24 hours. Shipping rates for deliveries within the continental United States are as follows: For US Standard (delivery 5 - 8 days after shipping), the ship rate is $7.95 for orders totaling $0.00 - $74.99, and free for orders $75.00 and above. For US Expedited (delivery 3 days after shipping), the ship rate is $10.95 for orders totaling $0.00 - $74.99, and $4.95 for orders $75.00 and above. For Hawaii & Alaska Standard (delivery 5 – 7 days after shipping), the ship rate is $12.95 for orders totaling $0.00 - $124.99, and free for orders $125.00 and above. For 2 Day Express (delivery 2 business days after shipping), the rate is $19.95, and for Overnight (delivery next business day after shipping), the rate is $26.95. For International deliveries (delivery time varies), the ship rate is $24.95 for orders totaling $0.00 - $149.99, and free for orders $150.00 and above. Orders shipped outside the United States may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs fees are the responsibility of the customer in addition to shipping cost. Tommy John is unable to predict or control customs charges as they are levied by the destination country. For Canadian customers, by ordering Products from Tommy John, you authorize an agent to act as your agent to transact business with the Canada Border Services Agency (CBSA) to clear merchandise, pay duties and taxes, and to handle any merchandise returns and refund claims on your behalf. On checkout, the applicable taxes and duties that the broker will pay on your behalf to the CBSA are calculated and collected. If you're not satisfied with your first purchase of one underwear, one undershirt, and/or one bra, Tommy John’s Best Pair Guarantee allows for a refund or exchange of the undergarment, even if it has been worn. Just contact them with your order number or receipt and let them know whether you'd prefer an exchange for something more comfortable (in the same undergarment category) or a refund.

FAQ

What payment methods does Tommy John accept?

Tommy John accepts Visa, MasterCard, AMEX, Discover, PayPal, and Amazon Pay.
FAQ

What is Tommy John's return policy?

Tommy John's return policy allows returns for unworn products with tags and labels attached within 30 days of delivery or purchase. Final sale items cannot be returned or exchanged.
FAQ

Can I return or exchange Tommy John items purchased from another retailer?

No, Tommy John can only process returns and exchanges for items purchased directly from their website or stores. Customers must contact the retailer they purchased from for a return or exchange.

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